f@#ing moile phone people (long rant warning)

[julian]

Grrr....


Why cant they just talk straight.

My phone gets dissconnected, out of the blue, for non payment of bills. No warning message or anything.

I go online to pay, expecting my normal £35 quid charge, and its £186!!!

Im out of tie-in, but its still a contract phone. Im wondering what the fuck is going on. All of a sudden im barred from even looking at my statements online too!

I call them. It appears that, even though it was a 300 min contract, 100mins of that was a 'promotion' which, for some strange reason didnt even stop when the tie-in period was over, but at some seeming random time months later (let this be a warning to you folk out there!) We all know it will, however, be in the small print somewhere, im not debating that....



Im like, look, who can i speak to about this, as this is pretty poor. Im told i cant even see my statements (apparently my usage has doubled in those months too - seems odd, but, hey, could be so..) without coughing up some cash! I didnt get as far as quoting data protection...

I ask them to look at how long ive been with orange (like about 8 years maybee) and ask them to consider their options. They say no to evreything, without faltering. The best i can get is an address to complain to, and a waiver of the £6 charge of getting some statements.

I point out that as it appears now that im paying a premium for whats turned into a crap deal, and say i may as well terminate my buisiness with orange. Im informed im locked into another 30 days regardless!!!

I ask to be put through to disconnections, as i assume they may have different options, and im told that they wont even *speak* to me untill i pay my bill (this is relayed by the person trying to put me through)



You can understand im starting to talk quicker by this point. We're probably 30 mins into the 50 min call....


Im not taking it out on the other person. Theyre just at work on a rainy day. But i am getting aggitated, and i think theyre starting to see why too.




Anyway, again they try again to put me through to disconnections. Things like puk numbers are being talked about now, although im not yet mentioning good old contract law on the 30 days (their costs will be significantly less than an extra months line rental), however, i am noting down addresses.....

They try again to put me through to disconnections, and get a different opperator, who then starts talking about renewing my contract and asking me what handset id like!

They ask me about new contracts, what handset id like! I point out that its not the time to be talking of such things, and they then explain that they want to give me credit to cover my outstanding balance, if i take out another 18 months. I realise about retention and all of that, and compromise is what i was pointing out would be a good idea 15mins ago when i was being baraged by the "no" word....



It starts off as £200 credit with an 18 month contract at £30 per month. I point out that they offered me the same contract 4 months ago at £25 per month, and they claim thats impossible. That it dosnt exist. Etc. Etc. Etc.

I assure them that it did exist, and was named almost the same (dolphin 500 has changed to 550 or somthing) as what they were now trying to push on me.

It goes arround more, and then it comes to "ahh, yes, i can do that for £25 per month" They use a word like "off spec" or somthing. Thats all well and good, but they slip in that credit offered has gone down to £120.



Hahaha.... Do these people think that the general population cant do sums?

My heads not that good, but i keep a calculator on the desk - 18 x £5 is £90 (yeah, yeah, i know, but i was concentrating on other things)

I point this out to them, and say theyve bettered their deal by £10, not £5 per month...

Its like being in some barter town. Its crazy....


I guess the flext 35 plan from t-mobile is running at £30 per month for 900mins. Thats £540 for the contract, against the £330 (after my credit whatever) the 550 from orange. Much as i hate it, i suspect im done?